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Having issues with a card?

Your comments, questions, and concerns are important to us here at Your Credit Union. Your feedback will allow us to continually improve the quality of our services and products we provide you. At Your Credit Union, we are accountable to our members and promise to address your comments, questions, and concerns in an effective, efficient, and timely manner.

Step 1. Talk to your branch
Gather all of the information related to the situation; include dates, who you were dealing with, what transpired, and, in the case of concerns, solutions to fix an issue. You can do this in person, over the phone, or by filling out the form below.

Cardinal: 613-657-3657
Centrepointe: 613-225-5654
Chamberlain: 613-238-8001
Cornwall: 613-932-7350
Williamsburg: 613-535-9920

Step 2. Talk to a Manager
Again, gather all the information related to the situation: include dates, what transpired, solutions if needed, and definitely who you were dealing with (this will help us track and follow-up). You can do this in person or over the phone.

Chamberlain, Cardinal & Williamsburg:
Kelly MacDonald kmacdonald@yourcu.com
Centrepointe & Cornwall:
Doug MacMillan dmacmillan@yourcu.com
Regional Sales Manager:
Joel Lalonde jlalonde@yourcu.com

Step 3. Talk to our Complaints Officer
Send all the dates, all the people, and all the details of what transpired to our Complaints Officer, Sandra Bourgeois. She can be reached 3 ways:

By E-mail
sbourgeois@yourcu.com
By Telephone
613-238-8025 ext. 339
By Mail
14 Chamberlain Avenue
Ottawa, ON K1S 1V9

You can also contact the Financial Services Commission of Ontario
Online
www.fsco.gov.on.ca
By Telephone
1-800-668-0128
By Fax
1-416-590-7070
By Mail
Licensing & Marketing Conduct Division
Credit Unions and Caisses Populaires Complaint
5160 Yonge St., 4^th Floor, Box 85
Toronto, ON M2N 6L9

Member Comment Form