Bank Investigator Scam 

How it works: Fraudsters are impersonating financial institution employees, contacting individuals, and claiming that their account has been compromised, that there are fraudulent transactions in their bank account or credit cards, and they need to investigate and will ask the victim for their assistance. They will also claim that they are working alongside law enforcement.  Once trust is built, they will tell you that they need to get your debit and credit cards from your home.  They will ask for the Personal Identification Numbers (PINs) for those cards and because trust has been built, the PINs are provided. They may also convince individuals to provide them with access to their online banking or to provide remote access to their computer or other devices. 

How to protect yourself: Financial institutions will never go to your home to collect cards and PINs and will never ask for your online banking credentials or access to your computer.  If you answer a call and someone is claiming to be from the fraud department, either at Your Credit Union, or any other financial institution, and the conversation leads in the direction of picking up your cards, access to your account, asking for personal information, etc., hang up immediately, call the number on the back of your cards and/or visit your local branch. 

For more information, please visit the Canadian Anti-Fraud Centre using the following link Bank investigator.